Terms of Service

Last Updated: July 16, 2026

Welcome to The Reclaim | Systems & Efficiency ("the Company," "we," "us," or "our"). By accessing our website (the "Site") or purchasing and utilizing our services, systems auditing, virtual assistant support, or consulting packages (collectively, the "Services"), you ("the Client," "you," or "your") agree to be bound by the following Terms of Service.

Please read them carefully before finalizing your purchase.

1. Engagement & Scope of Services

  • The Services: The specific scope, deliverables, timeline, and fees for your project will be detailed in your purchased package, service agreement, or invoice.

  • Client Cooperation: To deliver efficient results, we rely on your timely cooperation. You agree to provide the necessary access, logins, information, and feedback required to complete the Services. We are not responsible for project delays caused by a lack of client response or delayed access.

2. Payment, Fees, & Subscriptions

  • Payment Terms: All payments for one-time packages, audits, or monthly retainers are processed securely via our checkout. Payment must be cleared in full before work commences or as detailed in your subscription plan.

  • Subscriptions & Retainers: If you purchase a recurring subscription or retainer, your payment method will be charged automatically at the start of each billing cycle. You may cancel your subscription at any time under the terms outlined in Section 3.

  • Refunds: Due to the bespoke, digital, and time-intensive nature of operational consulting and virtual assistant services, all sales are final and non-refundable once work has commenced or access to proprietary materials has been granted.

3. Cancellation & Termination

  • One-Time Projects: Either party may terminate a project with written notice. If terminated by the Client before completion, you will be billed for all hours worked or deliverables completed up to the date of cancellation.

  • Subscription Services: For ongoing retainer or subscription packages, you must provide at least 14 days' written notice prior to your next renewal date to cancel. If notice is given less than 14 days before renewal, you will be charged for the following month, and services will conclude at the end of that cycle.

4. Intellectual Property

  • Our Property: We retain all rights, title, and interest in our proprietary methodologies, templates, workflows, systems configurations, and training materials. Nothing in these Terms transfers ownership of our intellectual property to you.

  • Client Materials: You grant us a non-exclusive, royalty-free license to use any materials, data, or systems access you provide solely for the purpose of performing the Services.

  • Deliverables: Upon full and final payment, you are granted a non-exclusive, perpetual, non-transferable license to use the custom deliverables (such as written audits, tailored workflows, or documented SOPs) developed specifically for your business.

5. Confidentiality & System Access

  • Mutual Confidentiality: We respect your business secrets. Both parties agree to keep all non-public, proprietary information, systems data, and passwords strictly confidential.

  • Access Management: To perform certain Services, you may need to grant us access to third-party tools, password managers, or software. You agree to manage these permissions securely and revoke access immediately upon completion of the Services. We are not liable for security breaches occurring on your third-party platforms.

6. Limitation of Liability

  • Disclaimer of Guarantees: While we strive to drastically improve your business systems and workflow efficiency, we do not guarantee specific financial results, revenue increases, or absolute error-free operations. Our Services are advisory and execution-based.

  • Liability Cap: To the maximum extent permitted by law, the Company's total liability to you for any claim arising out of or relating to these Terms or the Services shall not exceed the total amount actually paid by you to us during the three (3) months preceding the event giving rise to liability.

7. Governing Law

These Terms of Service and any dispute arising out of them shall be governed by and construed in accordance with the laws of England and Wales, and both parties submit to the exclusive jurisdiction of the English courts.